The best way to continue to improve our service is to listen and respond to our customer's views. We always hope that there will be no cause for complaint, but if there is we promise to act as quickly as we can to reach an early resolution. Our aim is to learn from any complaints and improve the effectiveness of our service.

If you make a complaint you are entitled to expect anyone or a combination of the following:

An apology:

An explanation:

An assurance that the same mistake will not happen again:

Details of the action we have taken to put things right.